During a monthly monitoring visit, Monica's care and performance were noted to be commendable. The resident was visibly upset, but Monika used the resident's name and a soft voice to soothe and comfort him. Monika's communication was positive and aligned with the resident's belief that he missed his mother. She reassured the resident by offering a range of distracting activities like coloring and listening to music.
The interaction concluded with the resident feeling content, singing along to Frank Sinatra, while Monika supported the resident in coloring floral pictures for his mother. Overall, Monika's care, compassion, and ability to engage and support the resident are highly commendable.
Binu's compassion, empathy, and therapeutic touch were truly remarkable during a one-to-one support session with a resident.
The resident's comfort and peace of mind were evident as Binu's presence created an environment of safety and contentment. This seemingly simple act of kindness had a profound impact, reflecting Binu's commitment to providing outstanding care.
I want to express my heartfelt gratitude to Binu for their extraordinary dedication. As a member of the management team, I am truly impressed by Binu's ability to make a difference in residents' lives. Thank you, Binu, for your exceptional care and compassion.
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